Cramlington Camper and caravan Hire
Rental Terms and Conditions
Definitions
Agreement means the Rental Agreement, the Insurance Motor Rental Agreement and these
Terms and Conditions.
Customer means the person or persons nominated as the hirer under the ‘Hirer’s Name’ on the
Rental Agreement, any person whose credit or debit card is presented in payment of the
customer's charges, or any person who deems themselves to be the legal entity and ultimately
responsible for the motorhome.
Rental Period means the hire period as stated on the Rental Agreement, or any variant thereof,
and any additional period during which the vehicle is in the customer’s possession or control.
Security Deposit means the amount held as security by Cramlington Camper Hire in relation to
this hire.
Overhead Damage means any damage sustained to any part of the vehicle, its equipment and
or any third-party property which occurs above 6 feet (1.83 meters) in height measured from the
ground upwards.
Vehicle means the vehicle stated on the Rental Agreement and includes Tyres, tools,
accessories, the living equipment and any other equipment or documents related to the vehicle,
and any other replacement vehicle which may be provided at the discretion of Cramlington
Camper Hire.
1. Hire Centre
Cramlington Camper Hire, 19 Arcot Avenue, Cramlington, NE23 1EX.

2. Booking and payment - Availability is on request and confirmed at the time of booking. - A booking is only binding when it has been confirmed by Cramlington Camper Hire and a
deposit payment of £100 has been received. - These Terms and Conditions, including the Cancellation Policy apply from the point that the
booking deposit is received.
CARAVAN HIRE -Damages to the caravan are the responsibility of the hirer up to cost of £5000 -The hirer will return the van clean -The van must not be moved -We will tow to site within 60 miles radius of ne23 set the van up . -The hirer will report any faults damages within 24 hours. -Dirty pots pans etc will result in a £50 cleaning charge. -Awning damage will be charged @ £500 to replace. -Waste barrels and toilet not emptied will result in charges £150. -On the day of collection we will expect you to be ready on the time agreed by both parties
which will be between 8-12 depending on site. -We will require 2 forms of id dated within 3 months at the time of payment. -Security deposit will be charged @£1000 this will be retuned on inspection on collection. - Settlement of the balance of the hire charge is due 4 weeks before collection date. - For late
bookings made less than 8 weeks before the collection date, the full hire charge is payable on
confirmation of booking. - Vehicles will not be released without full payment of hire charge. - Payment can be made by:
Bank Transfer

3. Hire Rates
Unless otherwise stated, hire rates quoted include:
• VAT
• Unlimited miles
• UK comprehensive insurance. In some cases, Cramlington Camper Hire may incur
additional charges if the driver to be insured has a traffic conviction, more than 1
insurance claim or is in an occupation which is deemed high risk. These charges will be
passed onto the customers.
• UK breakdown assistance. Cramlington Camper Hire will supply full breakdown cover to
cover any mechanical faults to the base chassis of the motorhome. Any call out charges
necessitated by the customer through operator error, e.g. a flat vehicle battery, wrong or
insufficient fuel, keys locked in the motorhome etc. will be the responsibility of the
customer.

4. Supplies
The following are provided with the vehicle booked:
Kitchen pack: 3 saucepans, frying pans, crockery, cutlery and utensils.
Gas Barbeque
*any pots, pans cutlery returned in a dirty condition will result in a cleaning charge of £50.00, we
also reserve the right to charge for any items missing. This will be charged at the cost of the
replacement.

5. Security deposit
A security deposit of £1,000 will be taken when you collect the vehicle. - -
Bank transfer only
On taking delivery of the vehicle, the customer irrevocably authorizes Cramlington
Camper Hire to deduct from the security deposit any amounts due to them arising out of this
Agreement. -
The Security Deposit will be released within 7 working days of the vehicle being returned
to the depot as per the criteria set out in section 9, Collection and return procedure, provided
there are no damages or outstanding insurance claims. -
If the motorhome is damaged, we will aim to have it repaired in the most cost effective
way possible, you must tell us at the earliest opportunity, then we can deal with the situation.

6. Cancellation charges
If a booking is cancelled, the following charges will apply depending on the time of cancellation. - More than 8 weeks before collection date: Booking deposit - 2 to 8 weeks before collection date: 50% of total hire charge - 2 weeks or less before the collection date: 100% of total hire charge.

7. Additional drivers
Additional drivers per rental can be added for an additional charge. They must be between the
ages of 30 and 70 during the rental period. All named drivers must be present at the vehicle
collection.

8. Cross border policy
For those travelling within Europe there is an additional charge of £10 per night for European
cover.
• European cover is mandatory, and you will be in breach of these terms and conditions
should you take a motorhome into Europe (including Republic of Ireland) without taking
out the additional European cover.
• The minimum term for European cover is 7 days.
• The following countries are covered by the European insurance: Austria, Belgium,
Denmark, Finland, France, Germany, Italy, Luxembourg, Netherlands, Norway, Portugal,
Republic of Ireland, Spain, Sweden and Switzerland. Please check your route carefully
and ensure it doesn't go outside these countries.
• European cover is subject to approval by our insurance and is limited to 250 miles per
day; excess miles will be charged at 0.40 pence per mile.

9. Collection and Return procedures
• When collecting your motorhome, please allow 1 hour for the handover at the depot to
complete the documentation and receive a demonstration of your vehicle.
• All drivers must be present at the collection of the motorhome and bring their full valid
drivers’ license.
• International customers must also bring their passports.
Please see section 26 for further details.
Pick up times are to be arranged at the point of booking.
The vehicle must be returned on the correct date, and before the time stated in the rental
agreement. Please allow up to 1 hour for the return handover at the depot.
• Vehicles must be returned undamaged, with a full tank of diesel, empty waste water and
toilet cassette and the interior in a clean state and in the same condition as when it left
the depot, otherwise a charge will be made for additional valeting and or upholstery
cleaning.
• In addition, a separate toilet cleaning fee will apply if the toilet waste tank is not empty on
return. Please see section 13, Rental and Other charges for further details.
• If you will be late returning, Cramlington Camper Hire must be advised. Failure to advise
may result in prosecution for driving whilst uninsured. An additional charge of £100 per
hour will be payable for all late returns.

10. Motorhome Systems
Cramlington Camper Hire will carry out a full inspection of every motorhome before the
commencement of hire which includes testing every system on board the motorhome to ensure
they are operating correctly. In conjunction with this the customer will be taken on a tour of the
motorhome and shown how each system works.
Should an onboard system fail during the hire period, Cramlington Camper Hire will make every
effort to remedy the fault whilst you are away. In some circumstances, this may not be possible,
and Cramlington Camper Hire cannot be held responsible and will not refund any monies should
a loss of service be encountered nor have they any obligation to provide a replacement vehicle.
In the case of winter hire, Cramlington Camper Hire will not be and cannot be held responsible
in the event of any damage or inconvenience caused by freezing conditions. This is the
responsibility of the customer.

11. Vehicle Acceptance -
By signing the Rental Agreement, the customer acknowledges having received the
vehicle in a clean condition and in sound working order in accordance with the motorhome
handover checklist and with a full tank of fuel. -
The Customer also acknowledges that Cramlington Camper Hire will not refund any
monies if the vehicle is returned or they cease to have use of the vehicle or an item of
equipment on the vehicle prior to the return date for any reason e.g. accident, weather, theft or
damage.

12. Rental and Other Charges
The Customer will pay Cramlington Camper Hire; a)
All rental charges
b) The Security Deposit
c) An administration fee of £25 per amendment of a confirmed booking or per any penalty
charge notice received.
d) The nominated valeting fee and/or upholstery cleaning fee of £100 if the vehicle is not
returned with the interior in a clean condition.
e) The vehicle will be supplied with a full tank on fuel on collection and must be returned with a
full tank. Failure to do so you the hirer will be charged £2.50 per litre.
f) The nominated additional fee of £150 if the toilet and wastewater tanks are not emptied prior
to the return of the vehicle.
g) The late fee of £100 per hour should the vehicle be returned after the agreed time as stated
in the Rental Agreement.
h) The nominated cancellation fee in the event of cancellation of this agreement prior to
acceptance or delivery of the vehicle.
i) The cost of any damage to the vehicle or third-party property.
j) All government fees and duties etc.
k) All parking fines, other fines or penalties and associated administration costs incurred in
relation to the vehicle during the rental period.
l) Any other fees or charges payable by the Customer pursuant to this Agreement. This
includes any costs incurred by Cramlington Camper Hire as a result of any breach by the
customer of the terms of this Agreement.
m) Demurrage; the daily rental rate for the period the vehicle is off fleet; for example, for
accident repairs.
n) Any additional costs over and above the security deposit value should any damages exceed
the Security Deposit value.
o) The cost to recover a vehicle if needed.
p) In the case of gross negligence Cramlington Camper Hire reserves the right to recover full
costs to return the motorhome to the state in which it was handed over.
q) Pets – we are pet friendly and make an allowance for some pet hair when the vehicle is
returned however, if the vehicle is found to have excessive hair and be in an unreasonable
clean state we reserve the right to apply an additional cleaning charge of £100,this will be
taken from your deposit.

13. Errors in Rental Charges
Total charges as set out in the Rental Agreement are not final. The customer will pay any
shortfall in charges to Cramlington Camper Hire and will receive a refund for any overcharge
acknowledged by Cramlington Camper Hire.

14. Use of the Vehicle
The Customer agrees that during the rental period, they will not and will not allow the vehicle to
be:
a) Driven otherwise than in a cautious, prudent and normal manner.
b) Used in a manner which could cause damage.
c) Driven in a prohibited area or in an area other than the areas indicated to the customer.
d) Driven by a person under the influence of alcohol or drugs or with a blood alcohol level in
excess of that permitted in the Road Traffic Act 1988 (legislation.gov.uk) .
e) Left with the ignition key in the vehicle while it is unoccupied.
f) Left unoccupied without the pedal security lock applied and the TV/DVD/satellite navigation
unit covered.
g) Driven by persons:
i) Under the age of 25 years.
ii) Who are not authorised by law to drive the vehicle.
Particulars of a proposed licensed driver of the vehicle are set out under the heading
'Hirer’s name/ contact' on the Rental Agreement.
h) Damaged by:
i) Submersion in water ii) Contact with Salt Water
i) Used for any illegal purpose for any race, rally or contest.
j) Used to tow any vehicle or trailer.
k) Used to carry passengers or property for hire or reward.
l) Used to carry more persons than is permitted by any relevant authority or detailed in the
vehicle manual or on the vehicle or specified in this Agreement
m) Used to carry volatile liquids, gases (other than gas bottles provided by Cramlington Camper
Hire), explosives or other corrosive or inflammable material.
n) Otherwise used in breach of my obligations under this Agreement.

15. Road Restrictions
a)
All vehicles may only be driven on appropriate road surfaces, other than for direct
access to or egress from a car park or camping or caravanning site.
b)
The customer acknowledges that Cramlington Camper Hire reserves the right at any
time, at its sole discretion, to restrict vehicle movements in certain areas due to adverse road or
weather conditions or any other reasonable cause.

16. Alterations to the vehicle
The customer will not make any alterations to the vehicle without the prior written consent of
Cramlington Camper Hire.

17. Title to Vehicle -
The customer acknowledges that Cramlington Camper Hire retains title to the vehicle
and its contents, and that the customer possesses the goods on a loan basis only. -
The customer does not have any right to pledge Cramlington Camper Hire’s credit in
connection with the vehicle and agrees not to do so. -
The Customer shall not agree, attempt, offer or purport to sell, assign, sublet, lend,
pledge, mortgage, let on hire, or otherwise part with or attempt to part with the personal
possession of or otherwise deal with the vehicle.

18. Smoking
All Cramlington Camper Hire motorhomes are non-smoking vehicles.
Cramlington Camper Hire reserves the right to impose additional valeting and or upholstery
cleaning fees and charge demurrage should smoke be detected in the motorhome.

19. Passengers - Cramlington Camper Hire authorizes the use of these vehicles up to the number of passengers
stated in the Rental Agreement. - Each person is to use the safety restraints provided at all times whilst the vehicle is in motion. - Child seats are the responsibility of the hirer to fit themselves. Children up to 12 years of age
or 135cm in height, whichever they reach first, must use the correct child restraints appropriate
for their weight under UK law.

20. Drivers - Drivers must be aged between 25 and 70 years during the rental period. - Insurance for drivers aged 71 to 74 years is by special request and agreement only with
Cramlington Camper Hire and its insurer. Cramlington Camper Hire must be notified at the
time of booking if any driver is over the age of 70. Additional information will need to be
provided, and cover is not guaranteed. - There shall be a maximum of 3 drivers per rental. - All drivers must have held a valid licence for more than 2 years that entitles them to drive a UK
category B vehicle up to 3500kg MAM. - Drivers must be able to demonstrate that they have driven on a regular basis (more than 3
times a week) for at least 2 years and feel confident driving a vehicle of the dimensions of our
largest motorhome, which are 7.45m long, 2.3m wide and 3.2m high. - Drivers holding only an automatic licence must declare this at the point of booking. - The Customer and any driver must be able to supply two proofs of address dated within 90
days of the hire start date. Proof must be a bank, building society or credit card statements or
a utility bill. Unacceptable proofs may prevent hire.
All drivers must be present at the checkout of the motorhome; no exceptions can be made. -
Production of a full, valid driver’s licence, is required by all drivers at the start of the hire.
International customers will need to show a valid passport.
Cramlington Camper Hire will provide on behalf of the customer a DVLA driving summary from
the DVLA website within 21 days of motorhome collection. - All drivers whose licences are issued outside of the EU are required to supply a valid
international driving permit alongside their standard licence at the start of hire. This must be
issued in the country where their standard licence was issued and confirm that they are able to
drive a UK category B vehicle up to 3500kg MAM. - Should any driver fail to present all correct documentation and identification on collection of the
motorhome or not meet the driver requirements stated in the terms and conditions,
Cramlington Camper Hire will be unable to release the motorhome, and no refunds will be
given.
Endorsements on licences
The customer must declare at the time of booking if there are any endorsements on their
licence.
Cramlington Camper Hire can accept up to 6 speeding points that occurred within the last 3
years (charges may apply).
For more than 6 points for any conviction other than for speeding, including the following codes:
AC, BA, CD, DD, DR, IN, LC, MS, UT, MR AND TT or for any driver disqualification within the
last 5 years, Cramlington Camper Hire may not be able to get cover.
Insurance claims
The Customer must declare at the time of booking if they have made or had a vehicle insurance
claim made against them within the last 3 years. Cramlington Camper Hire may not be able to
get cover should the Customer have had 2 or more claims within the last 3 years.
Driver Occupations
The customer must declare their occupation on the Cramlington Camper Hire insurance form.
Cramlington Camper Hire may not be able to offer cover for the following occupations:
• Celebrities, Sports personalities, Musicians, Entertainers, Serving foreign armed services
personnel/UK based embassy employees and Students.
Should the driver not disclose that they fulfil one of the above occupations, even in a part time
capacity, this will render the Agreement as void and the Customer will be fully liable.
Drivers are personally liable for all legal penalties (e.g. parking tickets, congestion charges,
speeding fines) which are incurred during the period of hire.
Cramlington Camper Hire is unable to insure any driver with no fixed abode.
21. Insurance (provided all the personal information supplied is correct)
The Vehicle is insured for damage to the vehicle and the property of a third party; but does not
include any personal insurance for the customer (including death or bodily injury to the driver) or cover any personal possessions.
The Insurance provider for the motorhome is: Allan Boswell ltd - The hire rate quoted includes a standard excess of GB £1000 per accident or reported incident. In the event of any damage to either the vehicle or third-party property, the customer
will be liable for the first GB £1000 per claim. - Only persons named on the Rental Agreement are insured to drive the vehicle. - Please note that no insurance cover (including Collision Damage Waiver) is offered for overhead damage, any damaged deemed as gross negligence, or any internal damages; therefore, the Customer accepts fully liability for these, which is in addition to the standard
vehicle excess should that apply. Windscreens, wing mirrors and/or Tyre damage are not covered by the standard vehicle insurance. - Cramlington Camper Hire will not be responsible should damage to personal possessions or bodily injury occur (including death) as a result of proven gross negligence on Cramlington Camper Hire's part i.e. our actions or failure to act. Cramlington Camper Hire will not be
responsible for any loss which is a side effect of the main loss e.g. loss of profits or opportunity. This is separate from the vehicle insurance provided.

22. Vehicle Damage - Insurance Cover
The Customer is aware that:
a) The vehicle is insured for damage to the vehicle and the property of a third party; but does not include any personal insurance for the Customer or their possessions.
b) The standard Insurance does not cover overhead damage. The Customer will be responsible for the cost to repair all damages.
c) The customer will have to pay an excess for any insurance claim regardless of which party is at fault for the accident. The insurance excess is £1000 per claim, NOT per rental.
d) The customer will not have any insurance cover and will be responsible for the total cost of any damage if they breach any of the terms of this agreement.
e) The customer will be responsible for any damage caused through gross negligence.
f) The customer will be responsible for and damage up to £5000 through negligence I.E tree damage, minor bumps and scrapes.
g) Be aware any insurance claims will affect the hirers personal insurance too.
23. Responsibility When Accident Occurs
In the event of any accident, loss or damage arising out of the use of the vehicle, the customer
will:
(i) Notify Cramlington Camper Hire within 24 hours of the event
happening.
(ii) Obtain the names and addresses of third parties and any witnesses and report the event to
the nearest police station
(iii) Complete an accident claim form as supplied
(iv) If the accident occurs in Europe then in addition the Customer must complete the European
accident report form as supplied
(v) Not make any admission of liability to other parties, settlement offer or other like offer (vi) Assist Cramlington Camper Hire in handling any claim arising from any event including providing all relevant information and attending court to give evidence. The customer acknowledges that the excess or other amount due by them in respect of any damage arising from an accident, loss or damage is payable at the time of reporting the event and not at the completion of the rental period, regardless of which party is at fault. The customer will pay for any costs relating to the delivery of a changeover vehicle as a result of an accident regardless of which party is at fault. No Security Deposit or insurance excess will be refunded until the claim is settled.

24. Maintenance
a)
The customer shall take all reasonable steps to properly maintain the Vehicle, including checking oil and coolant levels, tyre pressures and batteries.
b)
The customer acknowledges that Cramlington Camper Hire will reimburse them for expenditure up to £50.00 reasonably incurred in rectifying any mechanical failure to the drive train and engine of the vehicle not including the water system, refrigerator, heating, audio and
DVD equipment, provided that:
(i) The Customer produces relevant receipts
(ii) The Customer has received the prior consent of Cramlington Camper Hire
(iii) The damage is not due to the Customer’s fault or their breach of this Agreement.
(iv) Security pedal lock must be used when not in use if not, the customer will be liable for the full amount of £55000 should the motorhome be stolen.
c)
Subject to the terms of this Agreement, the customer will pay for the cost of repairing or replacing tyres damaged during the Rental Period. Cramlington Camper Hire will reimburse the Customer for expenditure reasonably incurred if:
(i) The tyre is defective and is returned by the Customer to Cramlington Camper Hire
for inspection; and
(ii) The Customer produces relevant receipts; and liability under his warranty
d)
(iii) The manufacturer accepts
The Customer will be liable for any costs associated with the incorrect use of fuel. All Cramlington Camper Hire motorhomes run on DIESEL.

25.Payment
a) Cramlington Camper Hire will only accept bank transfers.
ONLY)
b) When payment is made agrees that;
i)
Cramlington Camper Hire is irrevocably authorized to complete any documentation and to take any other action to recover from the Customer all amounts due by the Customer pursuant to this Agreement, including but not limited to those outlined in section 13, Rental and other charges.
ii)
The Customer will not dispute their liability to Cramlington Camper Hire for any amount due under this Agreement and the Customer shall indemnify and keep indemnified Cramlington Camper Hire against any loss incurred (including legal costs) by reason of notifying their credit or debit card issuer of such dispute.
c) The customer acknowledges that all transactions under this Agreement are conducted in Pounds Sterling. Due to exchange rate fluctuations, there could be some variance between the amount initially debited against the Customer’s credit or debit card and the amount
refunded within 7 days after the expiration of the rental period. The Customer releases Cramlington Camper Hire from any liability for such variation.

26. Payment of Charges, Joint and Several Liability
All charges and expenses payable by the customer under this agreement are due on demand by Cramlington Camper Hire. If the Customer does not pay all charges when on time, they agree to pay interest at 1.5% per month above the base rate as published by Svenska Handelsbanken AB (publ) (‘Handelsbanken UK’) on the outstanding balance and any additional costs incurred by Cramlington Camper Hire, including reasonable legal fees to recover the outstanding money owed. When the Customer comprises of more than one person, each person is liable jointly and severally for all obligations of the customer pursuant to this Agreement.

27. Terminating the Agreement
The Customer acknowledges that Cramlington Camper Hire may terminate this Agreement and repossess the Vehicle at any time, without notification to the Customer, and that the Customer will pay the reasonable costs of repossessing the Vehicle, including towing charges if:

a) The Customer is in breach of any term of this Agreement
b) The Customer has obtained the Vehicle through fraud or misrepresentation.
c) Any statement, representation or warranty made by the Customer in respect to himself or additional drivers is incorrect.
d) The Vehicle appears to have been abandoned.
e) The Vehicle is not returned on the agreed return date or Cramlington Camper Hire reasonably believes that the Vehicle will not be returned on the agreed return date.
f) Cramlington Camper Hire considers on reasonable grounds that the safety of passengers or the condition of the Vehicle is in danger. The Customer understands that in the event of such termination or repossession, they have no right to a refund of any part of the rental charges
or the Security Deposit.

28. Release and Indemnity of Cramlington Camper Hire.
a)
Subject to its obligation to deliver the Vehicle or an appropriate substitute vehicle, the Customer releases Cramlington Camper Hire, its employees and agents, from any liability to the Customer (regardless of who is at fault) for any loss or damage incurred by the Customer by
reason of this Agreement, including but not limited to:
i)
Any loss or damage caused by breakdown, mechanical defect, accident or the Vehicle being unsuitable for the Customer’s purpose.
ii)
Any loss or damage to any property left in or on the Vehicle, in any service vehicle or on any Cramlington Camper Hire premises or recovered or handled by Cramlington Camper Hire.
b)
Subject to any insurance arrangements agreed with Cramlington Camper Hire, the Customer hereby indemnifies and shall keep indemnified Cramlington Camper Hire, its employees and agents against any claims, demands and expenses (including legal costs) incurred or sustained by them or any of them by reason of the Customer’s use and/or possession of the Vehicle.

29. Changes
Any changes to this Agreement must be in writing and must be signed on behalf of Cramlington Camper Hire and the Customer.

30. Warranties
The Customer warrants that all information supplied by them to Cramlington Camper Hire in
connection with this agreement is true.

31. Proper Law
This Agreement shall be governed by the law of Great Britain.

32. General Data Protection Regulations
The information that you have provided to Cramlington Camper Hire will be used to fulfil this contract placed with us. We will not pass this information on to any other organization outside this company other than to our insurer and our insurance broker.

33. Entire Agreement
This Agreement constitutes the entire agreement of the parties and there are no other oral undertakings, warranties or agreements between the parties relating to the subject matter of this Agreement. Cramlington Camper Hire reserves the right to add or amend the vehicle
specifications and rental charges without prior notice. This Agreement does not affect your statuary rights under civil law.
All vehicles that we supply will be fitted with a Vehicle Tracking Technical system. In the event of any misdemeanour or otherwise we may retrieve information, and this may be gathered in the interest of the Public Authorities.

 

Last updated September 2025.